Shipping Policy

Effective Date: January 7, 2025

At Goodsuri, we offer reliable and efficient shipping services to ensure your baby clothing orders arrive quickly and safely. This Shipping Policy outlines our shipping practices, including shipping rates, delivery times, and conditions.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. Delivery times may vary based on your location, the shipping method selected, and the availability of the items you ordered. The following shipping methods are available:

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Arrives within 2-3 business days for faster delivery.
  • Overnight Shipping: Delivered by the next business day for urgent orders.

Shipping times are estimates and may vary depending on the delivery address, carrier availability, and weather conditions.

2. Shipping Rates

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method chosen. Before you complete your purchase, you will be presented with all available shipping options and their respective costs.

  • Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for the current minimum purchase amount required for free shipping.
  • International Shipping: We offer international shipping to select countries. International shipping rates and delivery times will be displayed during the checkout process.

3. Order Processing

Once you place an order, we aim to process it as quickly as possible. Orders are typically processed within 1-2 business days. However, orders placed on weekends or holidays may experience delays.

  • Order Fulfillment: Once your order is processed, you will receive a tracking number via email to monitor the status of your shipment.
  • Backordered Items: In the event that an item is out of stock, we will notify you and provide an estimated shipping date. You will have the option to wait for the item to be restocked or cancel your order.

4. Shipping Restrictions

We are committed to providing international shipping, but please note that certain products or destinations may have restrictions or additional regulations. It is important to verify shipping availability during checkout.

  • Address Errors: Ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
  • International Orders: International customers may be subject to additional customs duties or taxes upon arrival in their country. These fees are the responsibility of the customer.

5. Tracking Your Order

After your order is dispatched, you will receive a tracking number. You can use this number to track your order through the carrier’s website. Please allow 24 hours for the tracking information to update.

  • Order Status: You can also track your order status through your Goodsuri account by logging in to the website.

6. Lost or Damaged Packages

We take great care in packaging and shipping your orders. However, if your package is lost or damaged during shipping, please contact our customer service team immediately so we can assist you in resolving the issue.

  • Reporting Issues: Notify us within 7 days of the expected delivery date for lost or damaged items. We will investigate the situation and provide a resolution, including reshipping or issuing a refund if necessary.

7. Customer Support

If you have questions about shipping, need help tracking an order, or have any other concerns, please contact our customer support team:

Goodsuri
Phone: (803) 943-3437
Email: info@goodsuri.com
Website: www.goodsuri.com